SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of chicqira.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of chicqira.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've been looking around for pet stairs for a while now, my oldest cat has been having issues getting on or off my bed. When I got these and unboxed/unpacked them, they expanded super quick but I still let it sit for 24 hours and washed the stair cover before putting it on. It mentions to wait the day to air it out but I didn't notice any strong odors, and when I finally put on the cover and zipped it up it looks exactly like the pictures! It took a bit for my cats to realize what these were and why it was there, but now my oldest will use it to walk right up or off of my bed, and my youngest will rip up and down the ramp and through the hallway when she's got the zoomies haha. It also came with an extra slip-stopper pad thing for use on hardwood/laminate/tile and I was curious if it'd work for carpet as well, it doesn't and slid around constantly so I put it away until I have hard floors to use it on. On carpet by itself it's had no problems and I'm just so happy that my oldest can take it a bit easier on days she just can't make the jump. These stairs are perfect! Not sure the weight limit but my chonkiest is 17lbs and barely makes a dent, and I've sat on them like a stool while organizing some storage and I'm a hefty 210lbs, it gave just enough to become maybe the most comfortable tiny stool I've ever sat on hahaha. I love these stairs
Absolutely brilliant, my dog took to it immediately and no more struggling for her to reach her favorite spot.
Finally found something that makes both me and my furry friend happy. It's sturdy, easy-to-clean and blends in with our decor perfectly!
I was skeptical at first but these steps have proven their worth. No more lifting heavy dogs onto furniture! 👍👍
wow...just wow...
This is just what we needed for our small breed dog who loves to sleep on the couch, but struggles getting up there. He uses it every day now.
Lightweight yet firm enough for my chunky bulldog 😂
i love how easy they are to move from room to room as needed!
Great quality product
The carpeted surface provides good grip making sure each step is safe and secure for my little one 🐾💕
Impressive
bought this out of curiosity & boy am i glad i did!! has been an absolute blessing especially since surgery limited mobility of our pet..my heart smiles seeing him use it ❤️
Easy to assemble, durable and practical. My dog loves it!
Love this purchase!
recommend
I'm so glad I found these. They're the perfect height for my bed and sofa, now my chihuahua has no trouble getting up there.
bought this on a whim & i have zero regrets! such an incredible help for our arthritic spaniel..he seems happier being able to move around more freely 🐶💕
The steps are sturdy yet lightweight enough to move easily. The cover is also removable which makes cleaning super easy!
satisfied
look great
I was worried about stability but this product surpassed all expectations! It's firm even when used by larger dogs like ours.
worthwhile
A must-have if you have older or smaller pets that struggle with heights. This has made life so much easier for both us and our fur babies.