SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of chicqira.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of chicqira.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
i’m really happy with this product! the installation was super easy, and it fits perfectly in our door. my cat figured it out right away and now loves having the freedom to go in and out as they please. the locking mechanism is really straightforward, and it’s given me peace of mind knowing i can control when my cat has access to the outdoors. the door swings smoothly, and it feels very sturdy. i’ve had it for a few weeks now, and it’s held up really well through daily use. overall, it’s a fantastic addition to our home, and i highly recommend it!
this door is perfect for allowing my cat outdoor access while keeping things secure. the lock is easy to use, and installation was a breeze. my cat figured it out instantly!
this product has made my life so much easier! the installation was straightforward, and the lock is simple to use. it’s really helped give my cat some freedom while allowing me to control when they go outside. the door swings easily, and it feels secure. i also love that it’s sturdy enough to last through frequent use. i’m very happy with it!
Perfect fit, secure lock, and very convenient for controlling movement.
i couldn’t be happier with this door! it’s been such a great addition to our home, giving my cat the freedom to come and go while keeping them safe when needed. the lock is easy to operate, and i love that it allows me to control when my cat can go outside. the door is sturdy and swings smoothly, and the installation process was much easier than i expected. it fits perfectly in our door, and the quality is top-notch. my cat is happier with more independence, and i’m thrilled with how well it’s worked for us. highly recommend!
Convenient
love this door! the lock is super easy to operate, and my cat quickly got used to using it. it’s secure and convenient for letting them out while keeping control when necessary.
i love how this door gives my cat the freedom to come and go while letting me control their movement when necessary. the lock is super simple to use, and the door itself feels strong and well-made. installation was easier than i expected, and it fits snugly into the door frame. overall, it’s been a great addition to our home, and my cat seems happier with more independence.
Easy to install, sturdy, and my cat loves using it!
Reliable!
i’ve been really happy with how this door works. it was easy to install, and the lock gives me control over when my cat can go in or out. the door is sturdy and works smoothly, with no sticking or jamming. my cat figured it out quickly, and it’s been a perfect addition to our home. overall, it’s practical and works exactly as expected!
i’m so impressed with the quality and ease of this product. it gives my cat the freedom to go in and out, while the locking system adds peace of mind when needed.