SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of chicqira.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of chicqira.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've always found grooming my pets to be a bit of a challenge. Each one has different needs and sensitivities, so finding the right tools can be tricky. But this 5-in-1 brush set has been nothing short of miraculous! It's got everything I need in one convenient package - no more scrambling around for different brushes or combs. Plus, each tool is designed with comfort in mind, both for me and my pets. The handles are easy to grip and don't strain my hand during longer grooming sessions, while the bristles are gentle yet effective on my pets' skin and fur. And when it comes time to clean up? A breeze! Just press a button and all the collected fur comes right off. Truly an excellent product.
Wow! This grooming set is top-notch.
no more tangles or mats in my cat’s fur 😻
As someone who likes to keep things neat and organized, I love that this brush set comes with its own storage case – very handy indeed! The variety of brushes included is impressive; there’s something suitable for every pet hair type out there which makes it extremely versatile as well as cost-effective considering what you'd spend buying these items separately. The quality is also top-notch - sturdy construction ensures longevity while thoughtful design aspects like comfortable grips make usage effortless even over extended periods of time. Furthermore, cleaning these brushes after use couldn’t be easier thanks to their self-cleaning feature – just push a button and voila! All-round fantastic purchase!
great
Great value for money
This 5-in-1 brush set truly takes pet grooming at home up several notches! As someone who owns multiple dogs with varying coat types ranging from long-haired ones prone to matting down to short-haired breeds shedding constantly, I’ve found this kit incredibly useful in managing their grooming needs effectively without causing discomfort or stress on them due its gentle but efficient performance across all tools provided within the kit. The durability factor deserves special mention too given how much wear & tear they’re subjected to with my frequent usage yet they hold up remarkably well, providing excellent value for money in the long run. Cleaning them post-grooming sessions is also a breeze – no more struggling with stubborn fur stuck between bristles! All in all, it’s been an absolute game-changer making pet grooming at home not just feasible but enjoyable too!
i was skeptical at first but now i can't imagine life without this kit 🐾
good