SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of chicqira.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of chicqira.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This automatic pet feeder is a lifesaver I can schedule my cat's meals and know she's well-fed even when I'm not home. So convenient!
I love the portion control feature, helps keep my fur baby in check with his weight. Plus, it works for both wet and dry food 👍.
The LCD display makes setting up meal times super easy. It’s battery-powered too so no need to worry about finding a plug socket, great product!
this gadget has made our life so much easier. we use it for both wet and dry food - our kitty loves it 🐱
It’s durable, easy to clean and maintain – what else could you ask for? Definitely worth every penny.
Love how precise the time settings are on this feeder
With adjustable portions between 1.7 oz to 3.5 oz, this auto-feeder gives me peace of mind knowing that my cat isn't overeating while I'm away.
Not only does this dispenser ensure consistent meal times but also helps in maintaining a healthy weight for your pet by controlling portion sizes!
It's so easy to use, even my grandma could set it up! The LCD display is clear and the meal scheduling is straightforward.
this feeder gives me peace of mind knowing that my kitty isn't going hungry while i'm away.
perfect for multi-cat households
I love how this device allows precise meal times. My cats are creatures of habit and they appreciate their meals at the same time everyday 😸
Easy-to-use, reliable feeding solution for busy pet parents like me...highly recommend!
This feeder is a great help for busy pet parents. Love it!
Scheduling meals with the LCD display is as easy as pie.
battery-powered and portable, perfect for our mobile lifestyle 🚐
the adjustable portions are fantastic to keep my cat's diet in check.