SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of chicqira.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of chicqira.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've been in the aquarium hobby for quite some time now, and I can confidently say that this external CO2user is one of the best investments I've made. The setup was straightforward - no complicated procedures or confusing instructions. It's also very quiet during operation, which is a significant plus point as it doesn't disturb my peaceful aquarium environment. Since using this device, there has been a noticeable improvement in my aquatic plants' health and growth rate. They are more vibrant and lush than ever before! Plus, my seem happier too; their colors are brighter and they're much more active. Overall, I'm extremely satisfied with this purchase.
This diffuser is a real gem!
i absolutely love this thing.
Being an avid aquarist who loves to keep things simple yet effective, finding products that meet these criteria can be challenging at times. However, when I stumbled upon this external reactor and diffuser combo for CO2 distribution in tanks - it was like striking gold! This handy little device does its job incredibly well without creating any unnecessary noise or fuss. What impressed me most is how evenly it distributes the CO2 throughout the tank ensuring every plant gets enough supply for optimum photosynthesis process which ultimately leads to healthier plants displaying brilliant hues of greenery inside your tank.
Exceptional product!
amazing
Never have I come across such an efficient yet unobtrusive piece of equipment for my beloved aquarium until now! This external CO2 diffuser/reactor has completely transformed not just the aesthetic appeal but also improved overall health conditions within my underwater haven significantly since its introduction few weeks back into our routine maintenance regime . Its silent operation ensures minimal disturbance while delivering high performance diffusion capabilities providing optimal levels of carbon dioxide necessary for all plant life forms thriving within our marine ecosystem making them flourish with vitality unlike ever before!
I'm really impressed with how efficient this device is at distributing CO2 evenly throughout the tank.
wow just wow!!!