SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of chicqira.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of chicqira.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm absolutely thrilled with this mini fish tank. It's perfect for my small apartment and fits seamlessly into my decor. The self-circulating feature is a standout, it keeps the water clean and fresh, reducing the need for frequent water changes. This not only me time but also creates a healthier environment for my little aquatic friends. Plus, the USB charging filter is such an innovative solution - I can charge it right at my desk while working! No more hunting around for batteries or dealing with complicated wiring systems. Overall, this product offers a great balance of style, functionality and convenience.
Wow! This little fish tank is a marvel.
brilliant!
As someone who has owned several aquariums over the years, I must say that this mini fish tank stands out from all others in its category due to its unique features. Its compact size makes it ideal even if you're short on space yet want to enjoy having pet fishes at home or office. One thing that really impressed me was its self-circulating system which ensures that your fish are always swimming in clear waters without any manual intervention required on your part – talk about being hassle-free! But what truly sets it apart is its USB-charged filter; just plug it into any standard USB port when needed and voila - you're good to go! No extra costs incurred on battery replacements or complex installation processes involved here!
cool
recommend
This nifty little device has revolutionized how we keep our beloved goldfishes at home! Despite being small in size, this mini-fish tank packs quite a punch when it comes to maintaining cleanliness thanks to its built-in circulating system which works round-the-clock ensuring optimum living conditions for our pets by keeping their habitat free from waste build-up . And did I mention how convenient the USB-chargeable filter is? Now we don't have to worry about running out of power anymore as long as there's a spare USB port nearby! All things considered, this product is a perfect blend of convenience and functionality.
i've got nothing but praise for this small yet mighty fish tank 🐠🐟
A big thumbs up from me!