SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of chicqira.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of chicqira.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice
As an avid aquarist, I've always struggled with maintaining my underwater plants. They'd either float away or just wouldn't grow properly. That's when I came across this hydroponic support basket and decided to give it a try. The difference has been night and day! My aquatic plants are not only staying in place but they're also growing healthier and faster than ever before. The design the basket is simple yet effective, providing ample room for the roots to spread out while keeping them secure at the same time. It's easy to use too - you simply plant your greenery into the basket, put it in your aquarium and let it work its magic! Overall, this product is a must-have for any serious aquascaper.
Very satisfied with the product, this is the second batch of two that I buy.
🌱💦 absolutely love this!
Revolutionized my aquarium gardening experience!
In accordance with the description. Perforated plastic bin equipped with a wheel for fixing to the edge of the aquarium. I used two for seeds-aquatic plants, a papyrus and another. Satisfied with the product.
I purchased this planting basket after reading some positive reviews online, hoping that it would help improve my lackluster aquarium garden – and boy did it deliver! This little gem provides excellent support for my aquatic plants, ensuring they stay upright while their roots have enough space to expand healthily beneath the gravel bed. The noticeable improvement in growth rate was truly surprising; within weeks of using this product, my once struggling ferns were flourishing beautifully! Furthermore, handling these baskets has been a breeze which added convenience to efficiency. A remarkable solution indeed!
great
bought one of these planting baskets on a whim and boy am I impressed!
Easy to use and effective.
Let me start by saying how impressed I am with this hydroponic support system designed specifically for aquariums - what an ingenious idea! As someone who loves having vibrant underwater gardens but often struggles with managing them efficiently due to floating or sluggish growth issues of certain species; finding something like this felt like hitting jackpot 🎰 . Since incorporating these baskets into my routine care process , there’s been significant enhancement in both stability and overall vitality of all planted varieties . Moreover , ease-of-use factor can’t be overstressed here ; from initial setup through regular maintenance , everything about using these baskets is incredibly straightforward and hassle-free. A product that truly lives up to the hype!
wow...just wow 🤩
Great product, highly recommend it!