SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of chicqira.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of chicqira.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
my normally fussy cat has found her new favorite spot, and I couldn't be happier. it’s made of the softest material, giving her that extra layer of warmth during naps. the design is both functional and aesthetically pleasing, blending seamlessly with my home decor. i’ve noticed she sleeps longer and more peacefully now. definitely one of the best investments I’ve made for her comfort. it’s like she has her own little sanctuary.
every cat deserves a bit of luxury, and this is exactly that. my feline friend has completely fallen in love with it. the texture is super soft, and the padding offers excellent support. it’s easy to clean too, which is a huge plus. it's been a real treat for her and for me.
high quality, great value, my feline friend absolutely loves it!
i’m so glad I decided to purchase this for my fur baby. she’s usually quite particular about where she sleeps, but this one was an instant hit. the material is incredibly soft, and it keeps her warm on colder nights. the size is perfect for her to stretch out or curl up. it’s become her go-to napping spot, and i’m thrilled to see how much she enjoys it. absolutely love it!
incredible comfort for my kitty, she refuses to sleep anywhere else.
as a cat owner, finding the perfect spot for your feline friend can be a challenge, but this has proven to be a fantastic solution. the moment I brought it home, my cat immediately claimed it as her own. she spends hours napping on it every day, clearly enjoying the plush comfort it provides. the padding is soft yet supportive, offering her a cozy place to unwind. the quality of the material is impressive, and it’s held up beautifully even after multiple washes. this has been a wonderful addition to her routine, and I couldn’t be happier with my purchase.
since bringing this home, my cat hasn't slept anywhere else. it's beautifully crafted with plush, high-quality material that my kitty adores. she loves to knead and curl up, and I love that it's easy to clean and looks great in any room. worth every penny for a happy pet.
this has quickly become my cat’s favorite spot in the house, she curls up on it every day, purring nonstop. the softness and warmth are just what she needed for peaceful naps.
i’ve tried many different pet beds over the years, but this one has truly exceeded my expectations. my cat immediately gravitated towards it and hasn’t stopped using it since. the softness is unmatched, and it provides a perfect amount of warmth and support. what I really appreciate is how easy it is to clean, which is a huge bonus for any pet owner. the design is elegant and fits well with my home decor. most importantly, my cat seems more relaxed and comfortable than ever before. it’s been a real joy seeing her so content and happy.
my cat is obsessed with this bed, soft and snuggly perfection.