SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of chicqira.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of chicqira.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
my cat has a thick coat and always struggles with the heat, but this cooling mat has made a huge difference. she lounges on it every afternoon, and i can see that it helps her stay cool and comfortable. it’s easy to clean, fold up, and store when not in use. i’m really happy with the quality and how much it’s improved her summer naps. definitely a worthwhile addition to any pet owner’s summer toolkit.
this cooling mat is a lifesaver during those hot summer days. my dog lies on it all the time, and I can tell it keeps him comfortable and cool. highly recommend!
living in a hot climate, i needed something to help my dog stay cool. this mat is perfect! it instantly cools him down, and he enjoys lounging on it throughout the day. i’m impressed with how well it works and how easy it is to maintain. it’s been a great investment.
amazing quality, keeps pets comfortable and relaxed in warmer weather.
i was skeptical at first, but this cooling mat has exceeded all my expectations. my cat has a tendency to overheat during the summer, and I was looking for something to help keep her comfortable. as soon as I put this down, she immediately gravitated toward it and now spends hours on it every day. the cooling effect is instant, and I don’t have to worry about plugging it in or putting it in the fridge. it’s also super easy to clean and fold away when not in use. this has been a fantastic addition to keeping her cool and happy!
it helps with the heat, though my dog prefers his regular bed. decent product, just not a huge hit here.
my pup used to pant and search for cool spots all summer, but now he lounges on this mat and stays comfortable all day. it’s lightweight and portable, making it easy to move around the house or take on trips. the cooling effect is noticeable, and it’s been great for him!
works perfectly, my cat finally stays cool on hot days.
the mat works okay, but my pet doesn't use it as often as I’d hoped. stays cool, but not their favorite.
i’ve tried several cooling products for my dog, but this one is by far the best. it actually keeps him cool for hours without any refrigeration or prep needed. the mat’s surface is smooth and comfortable, and my dog seems much more relaxed lying on it. it’s portable enough to take outdoors or move around the house easily. overall, it’s been a real relief during the hot months and definitely worth the buy.
my dog loves it, keeps him cool even in summer heat.
my dog is a husky mix, and summers can be brutal for him. we’ve tried fans, cooling vests, you name it, but this mat has been the most effective solution. it works as soon as he lies on it, and he no longer spends his days panting in search of a cool spot. the mat stays cool for hours without any effort on my part, and it’s easy to clean, too. the size is perfect for him to stretch out comfortably, and I love how lightweight and portable it is. i honestly wish i’d found this sooner!