SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of chicqira.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of chicqira.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've been on the hunt for a solution to my cat's persistent scratching, and I'm overjoyed that I finally found it. This premium scratch pad is everything you could ask for: durable, effective, and even stylish! It fits perfectly on our sofa without looking out of place or clashing with the decor. My cat was drawn to it instantly; she spends hours playing and lounging around on it daily. What’s more impressive is its durability - despite being subjected to her relentless clawing, there isn't a single sign of wear or tear yet And as an added bonus, our furniture has remained untouched since we introduced this scratch pad into our home.
I'm absolutely thrilled with this product!
cool thing
Being a pet parent can be challenging at times especially when your beloved feline friend decides to turn your expensive couch into their personal scratching post. Thankfully, this sisal scratch pad came as a savior! Not only does it provide an alternative outlet for my cat's natural need to scratch but also doubles up as a comfortable spot where he enjoys his afternoon naps. The quality of the material used is top-notch ensuring longevity while standing up against sharp claws day after day. Moreover, its neutral color seamlessly blends in with any type of furniture making sure not to disrupt your interior aesthetics!
No more shredded furniture in sight since we got this amazing scratch pad!
no regrets at all!
This product has truly exceeded all expectations! As someone who loves both cats and nice furniture equally much finding something that satisfies both these passions seemed impossible until now...This sisal cat scratch pad and sofa protector comes across like two products rolled into one – offering excellent value for money. Its robust construction ensures long-lasting protection from those pesky claw marks while providing an enticing surface for my cats' instinctual scratching needs which they seem unable to resist! Now instead of coming home worried about what piece of furniture might have fallen victim during the day I come back relaxed knowing my sofas are safe under their sturdy guard.
This is an absolute lifesaver for any cat owner struggling with scratched-up sofas.
definitely recommend 👌