SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of chicqira.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of chicqira.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
this cone has made such a difference for my pet’s recovery! it’s incredibly soft and lightweight, so they don’t mind wearing it at all. the traditional hard plastic cones always made them so anxious, but this one is comfortable and doesn’t restrict their movement. they can eat, sleep, and move around without any issues. it’s also super easy to clean and doesn’t irritate their skin. i love that it keeps them from licking or scratching without causing any discomfort. overall, it’s a fantastic product that i’d recommend to anyone looking for a gentler option for their pet’s recovery.
this cone is a fantastic alternative to the traditional plastic ones. it’s soft, flexible, and my pet is much more comfortable wearing it. i love that it doesn’t restrict movement at all.
i’m so happy with this cone. my pet can still move freely without bumping into things, and the soft material keeps them comfortable throughout the day. it’s effective at preventing licking and scratching but doesn’t add any extra stress during recovery. it’s easy to clean and dries quickly, which is a bonus. definitely a huge improvement over traditional cones!
Durable, cozy, and my pet can still move around easily.
this is such a great design for keeping pets comfortable during recovery. the material is soft, easy to clean, and my pet hardly notices it. highly recommend for any post-surgery needs!
it’s okay, but my pet managed to remove it a few times. comfortable, though not as secure as expected.
this cone has been a lifesaver for my pet’s recovery! after trying the hard plastic ones, which my pet absolutely hated, i decided to try something softer. this cone is made from a soft, flexible material that doesn’t irritate my pet’s skin. it’s lightweight, so they don’t feel weighed down, and it allows them to move, eat, and sleep comfortably. it’s incredibly easy to put on and take off, and the fit is perfect—it stays in place without being too tight. my pet doesn’t try to remove it like they did with the plastic ones, which has made the recovery process so much smoother. it’s also washable, which is a huge plus since we can keep it clean throughout the recovery period. overall, it’s been a fantastic product that offers both comfort and protection. i highly recommend it to anyone looking for a gentler alternative to the traditional cones!
Effective
decent for short-term use, but it gets dirty quickly and doesn’t seem durable enough for long recovery periods.
this cone has been a lifesaver! my pet was constantly anxious and uncomfortable in the plastic ones, but this is so much softer and gentler. it still prevents them from reaching their wounds, but without the added stress. it’s easy to put on, stays in place, and doesn’t irritate their skin. honestly, it made the recovery period a lot easier for both of us. highly recommend!
this cone has made my pet’s recovery so much easier. the soft material is gentle on their skin, and they don’t seem to mind wearing it at all. it prevents them from licking their wounds, but they can still move around comfortably, which is a huge plus. it’s easy to put on and take off, and the fit is perfect—no slipping or irritation. the fact that it’s washable is a big bonus, and it dries quickly too. overall, it’s a well-made, effective, and comfortable option that i’d recommend to any pet owner who wants to make recovery easier for their pet.
Perfect fit, gentle material, and prevents any scratching or licking.
Perfect
i’m so glad i found this cone! it’s soft enough that my pet doesn’t mind wearing it, and it still does the job of preventing them from licking. much better than expected!
the cone is soft and comfortable, but it doesn't stay in place as well as i’d hoped.
i’m so glad i found this cone for my pet. the hard plastic cones always made them so uncomfortable, but this soft version has been such a relief. it’s comfortable enough that my pet doesn’t mind wearing it, and it still prevents them from licking or scratching their wounds. the lightweight material makes it easy for them to move around and go about their day without any issues. i also love that it’s washable, so i can keep it clean throughout their recovery. it fits securely but gently, so it doesn’t cause any irritation. overall, it’s a great solution that’s made the healing process so much easier for my pet!
this cone is such an improvement over the hard plastic ones. it’s soft and comfortable, so my pet doesn’t try to remove it constantly. it does a great job of keeping them from licking their wounds, but it’s gentle enough not to cause any irritation. i also love how lightweight it is—they can eat, sleep, and move around comfortably. great product!
Lightweight and soft, it keeps my pet calm and protected.
this cone has been perfect for my pet’s post-surgery needs. it’s so much softer than the traditional hard cones, and my pet seems to appreciate the comfort. it does a great job of preventing licking and scratching while still being flexible enough for them to move around freely. i also love how easy it is to clean and dry—super convenient! the cone fits well and doesn’t fall off or irritate their skin, which is a huge relief. my pet is much calmer and less stressed out with this compared to the plastic cones. it’s a great balance of comfort and protection!
my pet really hated the hard cones, but this one works perfectly. it’s soft, comfortable, and doesn’t irritate their skin. it stays in place and doesn’t make them anxious during recovery.