SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of chicqira.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of chicqira.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
this litter box has been a fantastic addition to my small apartment. the triangular design fits perfectly into a corner, saving space while still providing enough room for my cat to comfortably use it. the semi-enclosed design keeps the litter contained, and i’ve noticed a significant reduction in mess around the area. it’s also helped with odor control, which is a big plus. cleaning it is a breeze, and the sleek, modern look doesn’t clash with my home decor. my cat took to it right away, and i couldn’t be happier with how well it’s worked for us. highly recommend!
this litter box has been fantastic! it’s compact yet spacious for my cat, and the design keeps litter from getting everywhere. the semi-enclosed style helps with odor control, too. highly recommend it!
i’m really happy with this litter box! the corner fit is ideal for smaller spaces, and it’s designed well to keep litter from getting scattered around the floor. the semi-enclosed style helps reduce odor, and my cat seems to really enjoy using it. cleaning it is super easy, and the overall design is sleek and modern. it’s been a great addition to our home.
perfect for small spaces! my cat took to it right away. it keeps litter contained, and the semi-enclosed design really helps with minimizing smells. easy to clean, and it looks great.
My cat loves it, minimal mess, and great space-saver.
this litter box is perfect for small spaces like apartments. the triangular shape fits neatly into any corner, saving valuable space, and the semi-enclosed design really helps keep the litter from spilling out. my cat took to it immediately, and it’s been so easy to maintain. the overall look is modern and blends well with my home, making it both practical and stylish.
Convenient
this box is both functional and sleek. it fits perfectly in the corner of my apartment, and my cat loves it. easy to clean, contains messes, and blends well with my decor.
i’m so impressed with this box! the unique triangular shape fits perfectly into a corner, which has freed up so much space in my small home. the semi-enclosed design keeps litter from being scattered everywhere, and it helps a lot with odor control. my cat adjusted to it instantly, and it’s been very easy to clean after each use. i love how sturdy it feels, and the design is sleek and modern, blending seamlessly into my living space. overall, it’s been a great investment, making both my life and my cat’s routine a lot easier. highly recommend it!
Easy to use
Perfect size, modern look, and reduces odor significantly.