SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of chicqira.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of chicqira.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
i couldn’t be happier with this tray! it’s been incredibly helpful in training my small dog, and the compact size fits perfectly in our home without taking up too much space. the material is durable and easy to clean, which is a huge plus. my dog took to it right away, and it’s made the entire training process so much smoother. it’s lightweight enough to move around, but still sturdy enough to stay in place during use. i also love that it doesn’t require much effort to clean—just a quick rinse, and it’s ready to go again. highly recommend it!
this tray is fantastic for training! it’s compact and easy to clean, and my dog quickly adapted to it. it’s lightweight and easy to move around the house as needed.
this tray has made training my dog so much easier. it’s the perfect size for my apartment and doesn’t take up too much room. the material is sturdy, and cleaning it is a breeze—just rinse it off, and it’s ready to use again. my dog took to it quickly, and it’s helped keep everything clean and organized. i love how lightweight and portable it is, making it easy to move around the house as needed. overall, it’s been a great addition to our routine, and i’m really pleased with how well it’s worked for us. highly recommend!
Perfect size, easy to clean, and my dog loves it!
Convenient, lightweight, and ideal for small spaces or travel.
this tray is perfect for my small dog! it’s easy to set up, lightweight, and the size is ideal for indoor use. cleaning it is straightforward, and it doesn’t take up too much space, which is great for my apartment. my dog adjusted to it quickly, and it’s helped so much with training. i’d definitely recommend this to anyone looking for a reliable, compact solution.
Convenient!
i’ve been really impressed with how well this tray works for my dog. it’s compact, so it fits perfectly in our apartment, and it’s easy to move if needed. the material is durable, and cleaning it is super easy—just a quick rinse, and it’s good to go. it’s been an essential tool for training and keeping things tidy. highly recommend it!
i love how convenient this tray is for my small dog. it’s easy to clean and doesn’t take up much space. perfect for indoor training and keeping things tidy.
Great buy!