SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of chicqira.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of chicqira.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
this dispenser is exactly what i was looking for! it’s compact, lightweight, and super easy to attach to my leash. the mesh design is both stylish and functional, allowing me to see how many bags are left at a glance. it holds enough bags for several walks, and the clip is strong enough to keep it secure during even the longest outings. i also appreciate how durable it feels—i’ve used it for a few weeks now, and it’s still in great condition. overall, it’s made my walks much more convenient, and i’d definitely recommend it to other pet owners!
love how compact and lightweight this dispenser is! it clips easily onto the leash, and the mesh allows me to see how many bags are left. very practical and stylish for daily use.
Same as the description, the grip hook is not the best, but the bag is the same... I loved
The delivery is f this has quickly become one of my favorite dog-walking accessories. it’s super lightweight, so i hardly notice it’s there, and the mesh design is both functional and stylish. it fits securely onto my leash, and the bags come out easily without getting tangled. i also love that i can see how many bags are left through the mesh. it’s practical and makes walks so much easier!
cute, meshlike fabric
It's very good, more than one roll enters. I recommend.
love how compact and lightweight this dispenser is! it clips easily onto the leash, and the mesh allows me to see how many bags are left. very practical and stylish for daily use.
i’ve tried a few different dispensers, and this one is by far the best! the mesh design is not only cute but super practical—it’s easy to see when i’m running low on bags, so i’m never caught without one. the dispenser itself is really lightweight and clips onto my leash securely. it’s compact but holds plenty of bags, making it perfect for everyday walks. the bags come out smoothly without any hassle, and the clip is sturdy enough to handle active walks. it’s been a fantastic addition to our walks, and i couldn’t be happier with it.