SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of chicqira.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of chicqira.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I’m really happy with this feeder! it’s incredibly easy to adjust the height, which has been a lifesaver as my dog continues to grow. the bowls are sturdy, and the design helps keep the eating area clean and mess-free. i also appreciate how sleek and modern it looks—fits right in with my kitchen. my dog seems to eat more comfortably now that they don’t have to bend down so much, and I’ve noticed less strain on their neck. overall, it’s a great product that’s both functional and stylish. i’d recommend it to any dog owner looking for a long-lasting solution!
this feeder is perfect for my growing dog. it’s easy to adjust as needed, and the elevated bowls really make mealtime more comfortable for them. no more spills or messy eating area!
i’ve had this feeder for a few weeks now, and i love it. it’s super easy to adjust the height, and my dog seems much more comfortable eating at an elevated level. the build quality is excellent—sturdy and durable. cleanup is easy, and the bowls are the perfect size. it’s really helped make mealtime more pleasant for both my dog and me.
Perfect!
it works fine, but the design feels a bit flimsy. does the job, but i expected better quality for the price.
i bought this feeder for my dog a few months ago, and it’s honestly been one of the best purchases i’ve made for them. the adjustable height is such a smart feature—i’ve already adjusted it a few times as my dog has grown, and it’s super easy to do. the feeder is very sturdy, and the bowls sit securely in place without wobbling or spilling, which is a huge plus. i’ve also noticed that my dog seems to eat more comfortably now that they don’t have to bend down so far to reach their food and water. the bowls are the perfect size, easy to clean, and dishwasher safe, which makes my life a lot easier. another great thing is how sleek the design is—it’s simple but stylish and fits right in with the rest of my kitchen. i appreciate that it’s functional but still looks good in my home. since using this, mealtime has become less messy, and my dog seems to enjoy eating more. overall, it’s a high-quality product that i can see lasting for years. i’d definitely recommend it to any dog owner looking for a practical and stylish feeding solution!
Easy to clean, solid construction, and helps with better digestion.
i’m really impressed with the quality of this feeder. the adjustable height feature has been great for my growing dog, making it easy to find the perfect height for their comfort. the bowls are sturdy and easy to clean, and the overall construction feels very durable. it’s also helped reduce mess during mealtime, which is a huge bonus. both functional and stylish!
Sturdy, sleek design, keeps mealtime comfortable and mess-free for my dog.
the feeder is decent, but the bowls are smaller than expected. easy to adjust, but nothing extraordinary overall.
i can’t recommend this feeder enough! the adjustable height makes it ideal for dogs of all sizes, and it’s especially helpful as my dog grows. the bowls are easy to clean and stay securely in place, which reduces spills. the design is sleek and fits well with the rest of our decor. my dog is so much more comfortable now that they don’t have to bend down to eat, and I’ve noticed they seem to enjoy their meals more. it’s also great for reducing neck strain, especially for older dogs. this has been a great addition to our daily routine!
Sturdy
I love how simple it is to adjust the height on this feeder. my dog seems much more comfortable eating now, and it’s so easy to clean up after meals. highly recommended!
this feeder has made a big difference in my dog’s mealtime. the adjustable height makes it perfect as my dog grows, and the bowls stay securely in place. it’s helped reduce messes, and my dog seems to eat more comfortably now. the design is sleek and simple, fitting in nicely with our home decor. overall, a great investment for long-term use.
Perfect height, easy to adjust, and my dog loves it!