SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of chicqira.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of chicqira.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
i take my cat everywhere now! the backpack is so comfortable to wear and feels really sturdy. my cat has a little window to look out of, and i love that it keeps them secure but not confined. it makes trips to the vet, flights, and even casual walks in the park so much easier. the backpack’s light enough that my shoulders don’t get sore, and the design is so thoughtful with extra storage. i was a bit hesitant at first, but now i’m wondering how i managed without it. i recommend this to every pet owner i know!
perfect for travel, my pet loves riding around in it.
i was nervous about traveling with my dog for the first time, but this made it so easy! the padded straps are a big plus, and my dog seemed to really enjoy the trip. it’s got plenty of ventilation, and i love the little pocket for treats or a leash. overall, it was a stress-free experience for both of us!
this is a must-have for any pet owner who travels. my dog feels safe and cozy, and it makes going through security a breeze. it’s sturdy but super lightweight too.
i’ve used this on several trips now, and it’s been a great experience every time. my pet is comfortable, and it's surprisingly easy to carry, even for longer walks through the airport.
convenient
excellent for taking my pet on short trips. they love being inside, and the breathable design keeps them comfortable. easy to wear and doesn’t hurt my back, highly recommend it!
this has completely changed how i travel with my dog. the backpack is super comfortable to wear, even for long periods of time, and my dog actually enjoys being inside. it’s sturdy, has great ventilation, and the zippers work smoothly. there’s even enough space for some snacks and a small water bottle. we’ve used it on hikes, plane rides, and road trips, and it never disappoints. i was especially impressed with how easy it is to clean. overall, it’s been worth every penny, and i can’t imagine traveling without it now. my pet seems to love it as much as i do!