SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of chicqira.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of chicqira.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I was pleasantly surprised by the quality and design of this litter box. The high-quality PP plastic material is noticeably more durable than my old one, plus it's so much easier to clean! Also, I really appreciate that they include a matching scoop—it’s such a thoughtful addition.
This litter box is just what I needed. The deepened bowl keeps the mess contained and it's so easy to clean!
👍
wow...just wow. no more mess on the floor. love how durable it feels too.
This litter box is a blessing! The anti-splash feature works like a charm, keeping my floors clean. Plus, the high-quality plastic ensures it's durable and easy to maintain—definitely worth every penny.
Great product! Easy maintenance with its double-layer design and detachable base—cleaning a litter box has never been easier!
this is one sturdy piece of kit - made from high-quality plastic that's lasted longer than any other i've had before
The matching scoop that comes with this package makes maintaining cleanliness so much simpler 👌 Love it!
I can't express enough how happy I am with this purchase. The double-layer design simplifies cleaning and upkeep significantly—no longer am I spending unnecessary time maintaining cleanliness! Moreover, the fact that it's made from high-quality material ensures durability while the choice of colors allows me to match it with my interior—I couldn't ask for more!
finally found something to keep my floors clean from all the scattered litter. plus it’s super easy to maintain!
This product shines in terms of durability—I can tell by its quality material that it will last a long time 🙌
recommend
No need for constant cleaning anymore—the double-layer design takes care of most of the work for me 🎉
This anti-splash cat litter box has been an absolute lifesaver for me. No more mess on my floors thanks to its deepened bowl design. Plus, it comes in different stylish colors which is a nice touch. It doesn’t just do job well but also adds aesthetic value to my home decor.
ok
I adore this product! Its double-layer design simplifies cleaning while the stylish color options add a nice touch to my home decor. It’s not just functional but also fashionable—a rare find in cat accessories!