SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of chicqira.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of chicqira.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As someone who's fairly new to owning a fish tank, finding tools that are user-friendly was key for me - and this thermometer nailed it! It's straightforward to use right out of the box; no complicated setup or instructions needed. The digital LCD screen displays temperatures clearly making monitoring a breeze even for beginners like myself. But what I love most about this product is its submersible feature: Not only does it provide precise readings since it’s immersed in water with the fishes – but also eliminates any unsightly wires hanging around your aquarium set-up – giving you an unhindered view of your underwater world!
As an aquarium enthusiast, this submersible thermometer is a must-have.
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I've been keeping fish for years and have tried multiple thermometers, but this submersible one is by far the best. The digital LCD display is clear and easy to read, which makes it super convenient I'm doing my daily checks on the tank. What sets it apart, though, is its waterproof design. It's such a relief not having to worry about water damage - that has happened with other thermometers in the past! Plus, being able to place it directly in the tank me peace of mind knowing I'm getting accurate reading of where my are actually living. This thermometer really does make maintaining optimal conditions for my aquatic pets so much easier.
this little device has been such a lifesaver for me
Excellent product!
This submersible thermometer has been nothing short of amazing! As someone who takes great pride in their aquariums, ensuring they're at just-the-right temperature can sometimes feel like walking on eggshells - too hot or too cold can spell disaster quickly. However, ever since introducing this tool into my routine care regime there’s been no more guesswork involved: Its digital LCD display provides exact measurements every single time without fail; And because it’s completely waterproof there are zero concerns over potential leaks damaging either itself or worse yet - messing up those carefully maintained water parameters within each tank.
I'm absolutely thrilled with this purchase!
Cleans effectively at any water level, plus the waterfall sound is so soothing!