SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of chicqira.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of chicqira.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This automatic foaming dispenser has made bath time so much easier for my fur babies. They're not fans of water, but the gentle foam seems to calm them down.
I've tried many pet bathing products in the past and this one tops them all. It's lightweight, easy-to-use, and makes rinsing a breeze!
no more wrestling with shampoo bottles during bath time! this gadget is a lifesaver.
The wireless design is super convenient. I can easily carry it around when we are out on muddy walks 🐾
Great product! My dog actually enjoys his baths now thanks to the gentle foaming action.
this thing saves me so much time on grooming sessions i love it
My cats were always scared of bath times until I started using this automatic dispenser. Now they don't seem to mind at all!
Less mess, less stress - that's what I got from using this product. Plus, it reduces shampoo usage which is a bonus.
Portable design? Check ✔️ Rich foam? Check ✔️ Easy operation? Check ✔️ Perfect for both dogs and cats? Double check ✔️✔️
it’s perfect for quick refreshes between grooming sessions no need for full blown baths every time
The durable material means I'll be able to use this handy tool for years to come 👌🏻
This automatic foaming dispenser delivers exactly what it promises - an easier and more efficient pet bathing experience.
👍👍
it makes the shampoo spread evenly ensuring that my dog gets thoroughly cleaned with less effort on my part
Bathing two dogs used to take forever until I got this tool. Now, we're done in half the time!
Not only does it make baths quicker, but also much cleaner with minimal mess around 🙌🏻
i love how portable it is i can literally use it anywhere anytime
My pets' coats are looking healthier than ever since I started using this foaming dispenser.
It's not often you find a product that both you and your pets love! This dispenser has made our lives so much easier.
I appreciate how easy-to-use this gadget is - just one hand needed while the other holds onto my playful pup during baths.