SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of chicqira.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of chicqira.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wow, just wow. This water fountain has been a lifesaver for us and our furry friends! 🐾 The large capacity means we don't have to worry about constantly refilling bowl and that's a huge time-saver. We've noticed that our pets are drinking more water than they used to, which is great hydration is so important for their health. Plus, it's super easy to clean - just take it apart and pop the components in the dishwasher (except for the motor). It runs quietly too, so it doesn't scare off our timid cat or distract us when we're trying to relax. All in all, highly recommend this product! 👍
I must admit I was skeptical at first. An automatic water fountain? Doesn’t sound necessary right? But boy oh boy has this product surprised me! Here’s why: Firstly, I absolutely adore the 2.2L capacity—it’s generous without being bulky or space-consuming. Secondly, cleaning couldn’t be simpler—just disassemble and wash; even my kids can do it! Thirdly—and perhaps most importantly—my cats are actually drinking more water now which makes them healthier overall. Lastly but not least by any stretch of imagination—the noise level (or rather lack thereof) is simply amazing. In conclusion: If you care about your pets' wellbeing while valuing convenience yourself, this is definitely a product to consider.
Impressive
Love this automatic fountain! It's a hit with my cats, they're drinking more water now. Plus, it's super quiet and easy to clean. A total win-win!
so i got this pet fountain thingy after seeing my friend had one...and let me tell ya i'm impressed 😊 before i was always worried if my doggo was getting enough water especially on hot days but now he drinks like a champ 💪 also love how easy it is to clean up no fuss at all plus its quiet as a mouse you won't even know its there until you see your pet happily sipping away trust me guys your pets will thank you for this!
ok
Satisfactory
This pet water fountain is amazing! Large capacity means less refilling for me. Cleaning is a breeze too. My pets are definitely staying hydrated.
I’m impressed with this product - the generous capacity ensures my fur babies have fresh water all day long and it so quiet you wouldn’t even know it’s there!
recommend
Bought for my dogs and they can't get enough of it! The large size is perfect, no need to refill often. Plus, cleaning couldn’t be simpler—just disassemble and wash.
worthwhile