SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of chicqira.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of chicqira.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've been using these headphones for over a month now and they're excellent! The audio quality is amazing with awesome bass and treble. I got almost 40 meters range with my Moto G82. The controls are a bit tricky, like needing multiple taps for different functions. The latency is around 0.4 seconds, which audio editors might notice. The battery life is impressive – used it for about 4 hours straight and still had over 60% left. Best quality and cost-effectiveness I've seen. Definitely recommend!
Had a great overall experience! They work perfectly. The over-the-ear design is secure but the controls are different than I'm used to. The left controls volume down and right for volume up, so using just one limits control. They turn off only when put back in the case. The touch sensors instead of buttons were new to me, but I got the hang of it eventually.
Been using these at the gym for a few weeks, about an hour and a half each time, and haven't had to recharge the case yet. They're comfortable and stay in my ears, which is a first for me with earbuds. Sound quality is 9 out of 10. Would definitely recommend these, planning to buy another set for work.
Very easy to use and pair with various devices. Most importantly, the audio quality is amazing, capturing highs and lows my old earbuds couldn't. They're also very comfortable to wear. Highly recommend this product. Thank you!
I assumed they wouldn’t be good because they're cheaper, but honestly, they're some of the best earbuds I’ve had. Good bass, not too much. Overall, very satisfied.
This is the second pair I've bought. The first ones vanished as soon as I took them out of the box (I have my suspicions about who took them 😉).
The sound is great and the battery lasts long enough.
Bought these for my mom and she absolutely loved them!
Terrific sound and quality materials. Perfect for walking, running, or working out.
I'm losing my mind over how high quality these earbuds sound!
The headphones sound good, connect easily to Bluetooth, are good quality, comfortable, and don't bother me even after an hour of use.
Great quality earbuds. 100% recommend.
Quite impressive. The sound is reasonably high quality, battery life is good, charging is dependable and the battery life in the case is holding up so far.
Connected to Bluetooth quickly. Good sound, nice bass, and blocks outside noise. Comfortable in-ear plus the hook keeps them on.
Sounds great, fits right and lasts long. Really good buy.
The sound quality is good and they're shaped to stay in your ears well.
These earphones are super hook-on-the-ear style. They're more than I need. Good product overall.
The sound quality is great for music, but the mic is just okay unless you're in a quiet place. Otherwise, calls can be noisy for the person on the other end.
These are great – comfortable and good sound. Nice volume too.
This was my second purchase and I'm very satisfied so far.
Great sound, but it's hard to take or disconnect calls. I'm keeping them though.
Fantastic purchase, sound quality is good and the battery life is amazing.
Absolutely love these! They're super comfortable and the sound quality is awesome. Great deal for the price.
Honestly, a very good purchase! I recommend it wholeheartedly. The box arrived a bit banged up, but everything was fine and they work perfectly. I love them!
They work great. I can control the volume through my phone and they fit securely, which is great for wearing on a motorcycle or bike.