SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of chicqira.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of chicqira.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
my little buddy feels secure in his new ride thanks to its built-in safety leash...and he seems comfortable even during long walks! Rain or shine, we're ready for an adventure with our waterproof pet backpack 👍😊
Absolutely love this backpack! The clear window is perfect for my fur baby to enjoy the view. Plus, it's super durable and easy to clean.
This pet carrier has been a lifesaver on our hikes. Its breathable design keeps my doggie comfy all year round.
Ok
Perfect for travel! My cat enjoys the window and I appreciate the safety leash inside. Very thoughtful design.
I was initially skeptical about buying a pet backpack, but this product has exceeded my expectations. The clear bubble window is genius - it allows my cat to observe the world around him while we're out and about. And must say, the Oxford cloth construction gives me peace of mind knowing that it's and waterproof. Plus, there's an internal safety leash to keep him secure. It's also to clean thanks to its removable cushion.
great product
I'm impressed with how resilient this bag is despite heavy use. It remains intact without any wear or tear.
My pup loves riding in this backpack! He can see everything around him through the bubble window 🌳
Excellent
I've tried many carriers before but none compares to this one - its durability, safety features and ease of maintenance are unparalleled.
This pet backpack is truly designed with both pets' and owners' needs in mind! My dog enjoys his trips more now because he can see everything through the bubble window while staying comfortable inside. As for me, I love how sturdy and resilient this bag is - even after numerous outings in different weather conditions, it still looks as good as new! The built-in safety leash ensures my furry friend won't jump out unexpectedly which eases any worries I may have during our adventures.
Recommend
The clear bubble window design of this backpack is brilliant - my dog can enjoy her surroundings while traveling with me.