SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of chicqira.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of chicqira.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I have to say, I was initially skeptical about purchasing this compact cat climbing frame. But boy, am I glad that I did! As soon as it arrived and we set it up, our two cats were all over it. The interactive teasing toys attached are a brilliant idea - they keep my fur babies entertained for hours on end. And the sisal scratching post? A godsend for my furniture! It's durable and has withstood even the most vigorous of their scratching sessions. Despite its compact size, this climbing frame is surprisingly sturdy and fits perfectly in our living room without taking up too much space.
This compact climber is a hit in our home!
no more shredded couches for me 😅
We recently adopted a new kitten who had boundless energy but very little to do around the house - until we brought home this compact cat climbing frame. Now she spends her days exploring every inch of it, playing with the interactive toys and sharpening her claws on the sisal post instead of our couches (thank goodness!). What impresses me most is how well-made everything is; from the robust construction of the frame itself to those irresistible teasing toys hanging off it.
It fits perfectly into any corner!
my cats are picky when it comes to toys but they absolutely adore this one 👍
As an owner of three active felines, keeping them entertained can be quite a challenge – one that became significantly easier once we got this compact cat climbing frame. It's not just any old toy though; rather than simply amusing them momentarily before they lose interest like so many others have done in past, this product keeps their attention fixated for hours at a time thanks to its interactive elements such as dangling feathers and bells which stimulate their natural hunting instincts while also providing plenty opportunities for exercise through jumping or scaling heights using built-in platforms.
Compact yet packed full of fun
nice