SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of chicqira.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of chicqira.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bought for my Pomeranian. Exactly as pictured, easy to setup and VERY well made, even has branded tags and embroidery, definitely worth the price!
Perfect, beautiful and soft!My dog weighs 4kg
my dog absolutely loves this bed! it's perfect for him to curl up in, and the fabric is incredibly soft. the cushioning is just the right balance between plush and supportive, so he looks incredibly comfortable. I appreciate how easy it is to clean, and the overall build feels durable. it's clear my pup feels secure and cozy in it, and i'm happy to see him so content. great buy!
my dog has always been a little picky about where he sleeps, but this bed won him over right away. it's incredibly soft, supportive, and just the right size for him to stretch out. plus, it's easy to clean and looks great in my living room. really satisfied with this purchase!
incredibly soft and cozy, my pet won’t sleep anywhere else.
my small dog is quite picky, but this bed won her over immediately. she curls up on it every night and sleeps soundly through the night. the plush, soft fabric provides great comfort, and the cushioning offers just the right amount of support. i’ve also noticed that it keeps its shape really well, even after several weeks of use. i love how easy it is to clean, too, as it’s fully washable. the sleek design means it fits well in any room without standing out. i'm so happy i found something that makes her so happy!
this is the ultimate pet lounging spot! my dog spends hours curled up in it, and I love how it blends with my home decor. it’s plush, soft, and easy to clean.
i love how this bed provides a stylish and comfortable place for my dog to rest. the cushion is thick and cozy, offering great support. my dog usually sleeps all over the house, but now he seems to prefer this spot. it also fits perfectly in my living room corner.
this bed exceeded my expectations in both comfort and quality. my dog immediately snuggled in and has claimed it as her personal space ever since. the design is both elegant and functional, offering excellent support while remaining super soft. i’ve noticed she sleeps better and longer. it’s also a breeze to clean, which is a major plus for me. definitely one of the best things i've bought for her.
my dog adores this bed, perfect size and super comfortable.
perfect fit for my small dog. it’s super soft, well-made, and offers just the right amount of support. my pup falls asleep in it almost instantly. couldn’t be happier with the purchase!