SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of chicqira.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of chicqira.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This bed is just what my kitty needed! The ultra-soft plush material is so on her skin and fur. She's been sleeping better than ever!
The versatile of this cat bed won me over. I got the 24 diameter for my big boy, and he fits in it perfectly.
I love how warm and cozy this cat bed keeps my pet during colder months. Plus, it's machine washable which makes cleaning a breeze.
🌟🌟🌟🌟🌟 My little one loves his new spot! It’s soft, cuddly, and perfect size for him to curl up in.
With its breathable material, this bed ensures that my feline friend stays comfortable all year round.
A great buy - durable construction guarantees long-lasting use. My cats have been using it for months now with no signs of wear or tear.
this has become our kitten's favourite place to nap. she seems really comfortable in there.
the high-quality long plush is super soft...my cat can't get enough of it!
😻 This cat bed retains heat well during winter while remaining cool in summer!🙀
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The warmth of the bed keeps my pet cozy during the cold months, and I love that it's machine washable for easy cleaning!
This bed has been a comfort haven for my fur baby! It’s warm, snugly, and just perfect.
my little one can't get enough of this bed - she's always snoozing in it
I was skeptical at first but now I'm convinced - this is the best cat bed out there. Warm, comfy and durable!
👍A+ product! This cozy round plush cat bed is every pet owner’s dream come true – great quality with an easy-to-clean feature. 👍
It's not only ultra-soft but also breathable which makes it perfect for any season.