SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of chicqira.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of chicqira.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
this cat tree is both functional and beautiful. my kittens enjoy climbing, scratching, and lounging on it daily. the hammock is their favorite spot for naps, and the scratching posts help keep their claws healthy. it’s sturdy, durable, and holds up well to their playful antics. the flower-themed design is a lovely addition to any room, and it doesn’t take up too much space. assembly was simple, and overall, it’s been a wonderful addition to our home.
this tree has been perfect for my kittens. they love the hammock and cozy condo, and the scratching posts are sturdy. assembly was easy, and it fits nicely in the corner of the room.
this has been the perfect playground for my kitten! she loves climbing up the different levels and lounging in the hammock. the flower design is charming, and the quality is fantastic. it’s sturdy, easy to assemble, and the scratching posts have already been a big hit. my kitten uses it daily, and it’s keeping her active and entertained. i love that it fits nicely in the corner of the room without taking up too much space. the materials are soft, and everything feels durable enough to last. it’s both a functional and adorable piece that my kitten can’t get enough of.
perfect size, cozy, and keeps my cat entertained for hours.
i’m really happy with this purchase! the hammock is my kitten’s favorite spot, and she loves climbing up the different levels. it’s well-designed and feels sturdy enough for energetic kittens. the materials are soft but durable, and it doesn’t take up too much space. cute and practical, highly recommend!
i couldn’t be happier with this cat tree. it’s the perfect size for my apartment and offers so much fun for my kitten. she loves lounging in the hammock, climbing the different levels, and using the scratching posts. the flower design is charming, adding a playful touch to the room, and the quality is excellent. it’s sturdy enough to handle her energetic play, and the materials are soft but durable. assembly was quick and easy, and it fits perfectly in a small corner without being bulky. my kitten uses it every day, and it’s been great for keeping her entertained and active. the scratching posts have saved my furniture, and the cozy condo is her favorite spot for naps. overall, this tree has exceeded my expectations in both functionality and design. i highly recommend it for anyone with a kitten or small cat!
charming
love this! my kitten is always lounging in the hammock or climbing up the posts. it’s sturdy and well-made, and the flower design is absolutely adorable. worth every penny for sure!
so cute and the perfect size I wanted for my cat to have access to look out the window. was very easy to build and came really fast. took a risk with the lack of reviews, but the quality is just as good as any standard store bought cat tree, but way cuter!! I recommend :)