SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of chicqira.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of chicqira.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
really cool
I can't express enough how much of a difference thiser pad has made in our household. We've had it for about two months now and it's still holding up incredibly well, showing no signs of wear or tear. Our cat, who is notoriously picky with toys, took to it immediately; she spends hours each day scratching and playing on the pad instead of ruining our furniture. It's been such a relief not having to worry about her claws causing damage anymore. The quality is excellent - sturdy yet lightweight - and I appreciate that it doesn't take up too much space in our room.
I've got to admit, this scratcher pad is a lifesaver!
this product does exactly what it promises
Having tried multiple products over the years for my cats' incessant need to scratch everything in sight, I was pleasantly surprised by this one! This durable scratcher pad has become their go-to spot for all things related to claw maintenance. Not only does this keep them entertained (and save my poor couch), but I also notice they seem happier overall since they got their new toy. It’s large enough for them both to use simultaneously without any squabbles and seems very durable – even after weeks of intense usage there are hardly any visible scratches.
amazing thing
never thought i'd find something that would keep both my kittens entertained for hours
This cat scratcher pad is an absolute godsend! My tabby loves stretching out on it before going ham with his claws – something he used to do on my expensive rugs before we got him this gift! Despite daily vigorous use, the surface shows minimal signs of fraying which speaks volumes about its durability. Plus, it serves as a nice little nap spot when he tires himself out from all the scratching fun! Having seen firsthand how well-made and long-lasting this product is while keeping my pet happy makes me confident recommending it wholeheartedly!
recommend
my cat adores this thing!