SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of chicqira.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of chicqira.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love this harness! It's adjustable, so it fits my dog perfectly. Plus, the eco-friendly material is a win for us. 🌍
Walking our pup has never been easier with this no-pull harness. Not to mention, we're doing our bit for the planet too.
This harness is great - soft on my dog’s skin and I love that it's made from recycled materials!
The reflective label on this pet gear gives me peace of mind during evening walks. Safety first!
i'm really impressed with how durable this harness is even after active outdoor play 👏👏
No more wrestling with leashes thanks to the D-ring attachment point, makes walking so much smoother.
I've got a large breed dog and finding a good fit can be tricky but not anymore; they have sizes up to XL! So relieved.
it feels good knowing i’m buying something kinder to earth while keeping my furry friend comfortable during his walks.
Crafted beautifully with bar tack sewing, I see myself using this for years without any wear or tear issues.
We purchased two of these – one in XXS for our little pup and an L size one for our older boy. Both fit like gloves!
I appreciate how easy it was to measure and find the perfect size - snug yet comfy enough not to bother her when she moves around freely 🐾
Our evening walks are safer now with the reflective elements on this harness - so important in low-light conditions.
My dog seems to love her new gear, she's comfortable and I'm happy knowing we're using an environmentally friendly product!
This is a well-made product, sturdy yet soft on my pup's skin. The adjustable fit feature works wonders for us.
The no-pull design makes our walks much more enjoyable. Plus, it’s made from recycled materials - win-win situation here!👍