SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of chicqira.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of chicqira.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
i’m so happy i found this harness. my dog used to slip out of other ones all the time, but this one holds them securely. the reflective feature is great for night walks, and i feel safer knowing we’re more visible. the harness is really easy to adjust, so it fits perfectly without causing any discomfort for my dog. we’ve been using it daily, and it’s held up well through all kinds of weather. plus, it’s super comfortable for my dog to wear, and they don’t try to wiggle out of it anymore. definitely a smart purchase for any dog owner!
This harness is everything I’ve been looking for! My dog is notorious for slipping out of harnesses, but this one keeps them secure without being restrictive. The reflective material is perfect for our early morning and late evening walks, making us much more visible to cars and cyclists. It’s also incredibly easy to adjust, which means I can get the perfect fit every time. My dog seems really comfortable in it, and the material feels durable enough to last a long time. I highly recommend this to anyone who needs a harness that’s both secure and comfortable for their dog.
It is very cool, my puppy usually tries to escape from his harness when something scares him a lot, with this it is impossible, so since we use it no longer Try to escape, its materials are noticeable of a lot of quality, it is best that it is very comfortable for my little dog, so the walks have become much more pleasant❤️
This harness fits my dog perfectly and is super easy to adjust. The reflective material is bright and visible during nighttime walks, giving me peace of mind. My dog seems really comfortable in it.
I’m so impressed with the fit of this harness! My dog is a bit of an escape artist, but this holds them securely without being too tight. The reflective strips are bright and noticeable, making our night walks safer. It’s also really easy to adjust, and my dog seems comfortable in it. Overall, a great harness for both safety and comfort.
Fits snugly, durable, and my dog hasn’t slipped out once.
The quality is very good and my dog was amazing, I had been looking for a harness for a long time so it wasn't that expensive.
The breast arrived in less than 2 weeks, arrived in good condition. The material is very good quality and the anti-reflective serve super bn. The only thing that could rescue that despite being size L, it is very small.
I can’t say enough good things about this harness. My dog has a habit of slipping out of harnesses, and it was starting to become a real problem. After trying several others, I finally found this one, and it’s been amazing. The fit is incredibly secure without being too tight or uncomfortable for my dog. The design is well thought out, and the reflective strips are a great feature, especially for our evening walks. I feel much safer knowing my dog is visible to cars, cyclists, and other people when we’re out after dark. Adjusting the harness is a breeze—just a few quick tweaks, and it fits perfectly. It’s also durable; we’ve used it daily for several weeks now, and it’s held up in all kinds of weather. My dog seems really comfortable in it, which is important for longer walks. I’ve had no issues with it loosening or my dog trying to escape, which is a huge relief. I really appreciate the combination of safety, comfort, and ease of use this harness offers. If your dog has a habit of slipping out of harnesses, I highly recommend this one—it’s been a game-changer for us!
durable
The fit is really secure, and my dog can’t wiggle out of it. The reflective material makes night walks much safer, and it’s easy to adjust for the perfect fit.
I love this harness! My boy is 35 kg and quite big. I was looking for a nice harness with lovely colours. I have the red and the blue/pink one both in XL size. I bought the red harness a few month prior and have noticed some improvements have been made to it in the meanwhile. 100% recommend!
it’s a decent harness but feels a bit bulky on smaller dogs. the reflective strips work well for night walks.
I took the measurements of my dog with 1 m ribbon couturier before ordering. Perfect size. Design is top. The hooks. And the reflective we also appreciate