SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of chicqira.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of chicqira.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
this bowl has been such a helpful addition to my dog’s crate setup. it hangs at the perfect height, so my dog can easily reach her food and water without making a mess. the stainless steel is solid and doesn’t rust or stain, which i love. it’s also very easy to remove and clean after every use. no more spills on the floor, and it keeps everything much more organized and tidy.
this bowl is a lifesaver for keeping my dog’s crate neat. it’s secure, easy to attach, and the stainless steel makes cleaning effortless.
this has been a fantastic addition to my cat’s crate. it’s so much more convenient than placing a bowl on the floor, where it often gets knocked over. the stainless steel design is sleek, durable, and incredibly easy to clean. it hangs securely, and i’ve never had any issues with it falling or moving around. i also appreciate that it’s easy to remove and refill, making it hassle-free for both me and my cat. she now has easy access to her food and water, and I no longer have to worry about spills or messes!
easy to clean, keeps water and food spill-free and accessible.
this bowl is perfect for my small dog’s crate. it hangs securely and doesn’t wobble when she eats or drinks. the stainless steel makes it feel really durable, and it’s been a breeze to clean after every meal. it’s a simple solution, but it’s made feeding time so much easier.
practical
the bowl attaches easily to my cat’s crate, and it’s the perfect size for her food and water. i love that the stainless steel is super easy to clean and doesn’t hold onto odors. it stays firmly in place, which is great for minimizing spills. overall, a great product for pets!
the bowl is sturdy and well-made, but my pet doesn’t always use it. still, it keeps things cleaner overall
great quality, stays secure, and my pet loves using it.
i’m really impressed with how sturdy this bowl is. it fits perfectly onto my dog’s crate and doesn’t move around when he eats or drinks. the stainless steel material feels durable and has been really easy to clean, even after meals. i also like that it doesn’t take up floor space, keeping the crate more organized. my dog seems to really enjoy using it, and it’s made feeding much more convenient for both of us.
i was a bit skeptical at first about how well this bowl would work, but it’s been amazing! it attaches securely to my dog’s crate, and there’s been zero movement, even when he gets excited during mealtime. i love that the stainless steel is easy to clean and doesn’t absorb odors or stains like plastic bowls do. it’s also the perfect size for his food and water, making feeding time much more organized and less messy. this bowl has saved me from constantly cleaning up spilled water, and i’m really happy with how well it holds up!
durable
my pet's water stays off the floor now, thanks to this! it’s sturdy, easy to install, and fits perfectly in the crate.
it’s easy to attach and clean, but my dog prefers his floor bowl. decent option for crates though
i’ve tried other bowls before, but this one really stands out. it attaches easily to my dog’s crate and stays in place, even with a lot of movement. the stainless steel is high-quality and super easy to clean. it’s helped keep the feeding area much tidier, and my dog loves it!
sturdy and convenient, perfect height for my dog’s crate.
secure