SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of chicqira.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of chicqira.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wow! This interactive toy for cats is simply fantastic. My feline friend has been completely captivated by it from the very first moment I took it out of the box. The design is sleek and modern, making it a stylish addition to any home decor. Plus, its smart features are truly impressive - they keep my cat engaged for hours on end. It's so much fun watching her pounce and chase after this thing around our living room, burning off energy in such an entertaining way! She seems happier than ever before and sleeps better at night too which is a bonus point for me as well since she used to wake me up with her nocturnal activities. This toy was definitely worth every penny! 😺
worthwhile
This smart cat toy has been a hit in our home! It's engaging, interactive, and keeps our feline friend entertained for hours. A perfect boredom buster!
i don't usually write reviews but i just had to share how amazing this smart kitty toy really is...my cat absolutely loves playing with it!! he's always been quite picky when it comes to toys but he took an instant liking towards this one probably because of all the cool interactive features that keep him busy throughout the day 🐾 not only does this make him more active (he’s lost some weight too!) but also keeps his mind stimulated which i think is super important especially now that he’s getting older...the build quality seems pretty solid so far despite his rough play and trust me my boy can be quite destructive sometimes lol overall we’re both very happy customers here!
recommend
I'm thoroughly impressed with this intelligent pet gadget. It keeps my kitty active and stimulated all day long - no more worries about her getting while I'm at work.
I must say, I'm thoroughly impressed with this intelligent pet gadget we've recently introduced into our household. Our furry family member has taken great delight in engaging with its various intriguing functions - darting across rooms chasing after light patterns or pawing curiously at moving parts; there's never a dull moment anymore! The best part? We no longer have worry about leaving her alone while we're away during work hours as she stays occupied throughout the day thanks to this remarkable invention. I wholeheartedly recommend this product to any cat owners seeking an innovative solution for their pet's boredom and inactivity.
satisfying
This innovative not only entertains my cat but also adds a modern touch to our living room decor. Plus, it's compact and doesn't make much noise – big thumbs up from me!
ok
our little furball has been having a blast with his new interactive toy! it’s so cool seeing him get all excited as he tries to figure out how the thing works...he could literally spend hours playing around with it and still not get bored 🐱🏍 what i really appreciate about this product is that it gives me some much needed peace of mind knowing my kitty isn't just lazing around all day while i'm at work but actually staying active and entertained...plus, the fact that it doesn't make a lot of noise or take up too much space is definitely a big plus in my book 👌
Our furball is obsessed with his new interactive toy. He could spend hours playing with it without losing interest - definitely a great investment for keeping him active and entertained.
Excellent