SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of chicqira.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of chicqira.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The leaf design is so stylish, it really adds a touch of nature to my living. Plus, the soft cotton material seems to be super comfy for my cat.
I love that this bed mat is machine washable. It's been a lifesaver when dealing with shedding and muddy paws!
This pet mat has become an absolute favorite in our home! My dog loves lounging on it all day long.
👍 Perfectly lightweight and portable, I can easily move it around the house or take it with us when we travel.
A real treat for my furry friend during hot summer days. The cooling feature works like magic!
i'm totally impressed by its double-sided design - great for both warm and cold seasons!
no more stress about cleaning up after my pets - this thing is easy-to-clean and saves me so much time.
this leaf-shaped pet bed is not just functional but also aesthetically pleasing 🌿
No need to worry about comfort anymore; 100% soft cotton ensures ultimate coziness for your beloved pet.
it’s perfect for any room in the house due to its unique style 👌
A year-round solution for keeping your pets comfortable regardless of weather conditions 😺🐶
The portability of this product makes it convenient while traveling with your pet
my pet has never been happier and more relaxed since I got this mat. the soft cotton material seems to be doing wonders!
this bed mat is not only comfy for my pet but also matches my interior perfectly with its unique leaf shape.
a versatile product that caters to seasonal needs - warm in winter, cool in summer!
The fact that it's machine washable makes it so much easier for me. No more hassle of hand washing!
i love how light and easy-to-carry this mat is – perfect when we're on the go!