SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of chicqira.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of chicqira.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This product is an absolute godsend for any pet owner. The installation process was straightforward and quick, even for someone like me who isn't particularly around the house. The best part is that our dog took to it almost instantly - no training required! Now she can come and go as she pleases without us having to get up every time she wants in or out. And thanks to its lockable feature, we don't have to worry about security issues either!
💖 Absolutely love this magnetic screen door! My dog can come and go as he pleases, more scratching at the back door 🐾
I was initially skeptical about purchasing a pet door, but this one has all my expectations! It's incredibly sturdy and the magnetic closure works flawlessly. My pets have quickly adapted to using it and I love not having to constantly open the door for them. Plus, the lockable feature gives me peace of mind when we're or at night.
Now I don't have to worry about letting the cat in and out all day.
Fantastic product!
A great investment for any pet owner. The lock feature adds that extra peace of mind.
this thing is awesome 👍
The best part? No bugs get in while our furry friends are going out. Truly ingenious!
Superb
I was worried about installation but it was a breeze! Plus, it’s sturdy enough
😺 my kitties are loving their newfound freedom and i'm loving not having to play doorman anymore
recommend
Who knew something so simple could make life with pets so much easier?
ok
It's durable which is impressive.
this pet door has been a game-changer. No more rushing home to let the dog out!
impressive
🐕 My pooch loves his new independence! And I love not having to get up every time he wants out.
satisfactory
Installation was so easy, even for someone who's not handy like me. The instructions were very clear.
I'm thrilled with this purchase.