SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of chicqira.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of chicqira.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The quality is outstanding and surprisingly affordable. Highly satisfied with the value for the price.
The tool seems to be very good...
Good product, met my expectations.
Seems like it will be useful for various applications.
Good quality but slightly heavy. Its durability and functionality will be tested over time.
Everything is perfect with this purchase. Thank you! 😍
This product is both durable and substantial in weight, offering great versatility with its multiple functions.
Good quality.
This product offers versatile usage options, but as I haven't used it yet, I'm unsure about its durability.
All I can say is that it's excellent and of good quality!
Excellent quality and arrived well-packed.
A real space saver in my tool belt. Each function works like a charm. Highly recommend these pliers.
The set includes five different interchangeable plier heads. They switch out quickly and easily. There's a bit of movement in the heads, but they don't fall off and work well in use.
I haven't tested all the attachments yet, but I'm impressed with the quality. The metal is sturdy, and the attachments change easily without any looseness. A surprisingly good set
Great set overall.
Impressed by the quality and multifunctionality of these pliers. They'll be useful in various services.
These 5 in 1 pliers are a true workhorse. Durable, efficient, and incredibly useful in many situations.
The 5 in 1 pliers are a game-changer! Super versatile and saves me from carrying multiple tools.
So far, the performance test shows that it's working correctly. I'm also very pleased with the price. It's truly an innovative product!
An awesome set, particularly useful for home electrical tasks.
Unfortunately, not good quality.
Excellent craftsmanship in these pliers, changing heads is effortless. The lock mechanism is secure, offering all the functions one expects from a plier.
I recently purchased the pliers and couldn't be happier. They're surprisingly sturdy and the steel feels high-quality. I've used them for various tasks around the house and they've performed flawlessly each time. I appreciate the compact design that combines multiple tools in one.
Love the convenience of having 5 tools in one. Great for DIY projects. Solid performance every time.
Incredibly handy and well-made. Switching between functions is seamless. A must-have in any toolkit.