SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of chicqira.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of chicqira.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
this set has made brushing my dog’s teeth much easier and more enjoyable. the soft silicone bristles are perfect for cleaning their teeth without causing any discomfort, and the toothpaste helps freshen their breath. my dog actually enjoys the taste of the toothpaste, and brushing has become a simple part of our daily routine. i love how easy it is to clean the toothbrush afterward, and the quality of the materials is excellent. i’ve noticed a big improvement in my dog’s dental hygiene since using this, and i’m really pleased with the results. i’d definitely recommend this set to anyone!
this toothbrush and toothpaste set has made dental care a breeze for my pet. the soft silicone bristles are perfect for sensitive gums, and the toothpaste has helped with both cleaning and freshening their breath. my dog actually lets me brush without any fuss, which is a first! it’s also very easy to clean and use. highly recommend for daily brushing.
this toothbrush is super gentle, and my pet doesn’t mind brushing. the silicone bristles clean thoroughly, and the toothpaste leaves their breath smelling fresh. it’s easy to clean and use daily.
i’ve been using this set for a few weeks now, and it’s made such a difference in my dog’s dental care. the silicone bristles are gentle but still clean thoroughly, and the toothpaste is super effective. my dog seems to enjoy the brushing experience much more now, and it’s made my routine a lot easier. it’s easy to clean and store, making it a must-have!
Identical the description. Very soft. Now begins the challenge of brushing my doggy's teeth!
this toothbrush and toothpaste set has been amazing for my dog’s dental routine. the silicone bristles are soft and gentle, which is great because my dog has sensitive gums. the toothpaste is easy to use and keeps their breath smelling fresh after every brushing. i also love how easy the toothbrush is to clean and store. my dog doesn’t resist brushing as much anymore, and it’s become a smooth part of our daily routine. overall, i’m really impressed with the quality and effectiveness of this set. i highly recommend it to anyone looking for an easy, gentle way to keep their pet’s teeth clean.
My dog enjoys brushing, and it’s super easy to clean!😔
Effective!
Effective, comfortable for pets, and helps reduce bad breath easily.
this toothbrush set is awesome! the silicone bristles are soft but effective, and my pet enjoys the taste of the toothpaste. it’s easy to clean and fits well in my hand.
Perfect!! The best toothbrush for pets ever