SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of chicqira.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of chicqira.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
this agility jump is exactly what i was looking for to help train my dog. it’s easy to set up, lightweight, and sturdy. we’ve been using it in the backyard for a while now, and it’s really helped improve his jumping skills. i love how portable it is—i can easily take it with us to the park or wherever we want to practice. the quality is excellent, and it holds up well, even with frequent use. my dog enjoys the challenge, and it’s become a fun way for us to bond while keeping him active and healthy.
i love using this tool for outdoor agility exercises with my dog. it’s simple to assemble and easy to transport. it’s also helped boost his confidence, and he’s more active than ever!
my dog loves it, perfect for outdoor agility practice sessions.
this has been a fantastic tool for helping my dog develop his agility skills. it’s lightweight and easy to carry, which makes it perfect for outdoor training sessions. the setup is quick and hassle-free, and it stays sturdy while in use. my dog loves the challenge, and i’ve noticed a big improvement in his jumping ability. it’s a great way to keep him engaged and active, and we’ve had a lot of fun with it. i also appreciate how durable it is, holding up well even with regular use. definitely worth the purchase for any dog owner looking to train agility.
engaging
this tool has really helped with my dog’s agility training. it’s easy to set up, lightweight, and durable. i can easily move it from the backyard to the park without any hassle. my dog’s jumping technique has noticeably improved since we started using it. it’s a fun, engaging way to keep him active, and he looks forward to our practice sessions every day.