SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of chicqira.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of chicqira.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
i’ve taken this on several flights with my small dog, and it’s honestly been amazing. it’s so lightweight that it doesn’t feel like a burden to carry, but it’s still really sturdy. the shoulder strap is comfortable enough for long airport walks, and there’s plenty of ventilation so my dog stays calm and cool. what i really appreciate is the extra storage space—it’s great for keeping snacks, a leash, or small toys handy. overall, i feel confident that my pet is safe and comfortable, which makes traveling way less stressful. i’m so glad i found this!
this has been a great buy for me and my dog! lightweight, easy to carry, and surprisingly spacious. makes quick trips to the vet or longer trips a breeze.
took this on a road trip recently, and it was a total win. my cat was cozy and felt secure inside, and i loved how light it was to carry with the shoulder strap. the material feels durable, and there’s enough space for a little blanket or some treats. overall, it made our trip a lot more enjoyable.
compact, comfortable, and my pet seems to love it inside!
traveling with my cat used to be stressful, but this bag has really changed things. it’s easy to carry, even with the shoulder strap, and my cat actually seems to enjoy being inside. the size is just right—not too cramped but still compact enough to handle easily. i also appreciate the attention to detail, like the ventilation and extra pocket for small items. it’s lightweight but feels very durable, and it’s held up well after several trips. it’s comfortable for both me and my pet, which makes a huge difference during travel. i couldn’t be happier with it!
convenient
this bag is such a lifesaver for trips with my cat. it’s lightweight and really comfortable to carry, even when we’re walking for a while. my cat seems to feel safe inside, and the sturdy construction makes me feel like it’ll last for a long time. i also love the little pocket for treats or toys. highly recommend for pet owners!
very sturdy, makes traveling with pets way less stressful.