SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of chicqira.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of chicqira.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My family and I are huge pet lovers, so naturally we want the best for our furry friends. This soft fleece blanket has been a fantastic addition to our home - it's incredibly, warm and inviting. The paw print design adds an adorable touch that even our guests have commented on! Plus, it's machine washable which is a massive with pets around. Definitely recommend this product to other pet owners out there.
Super cozy and warm. My fur baby absolutely loves it! 🐾
I was drawn to this product because of its cute paw print pattern but was pleasantly surprised by its quality and durability as well. It's not just another pretty face - my cat loves kneading into the soft fabric before curling up for her naps. And despite frequent washing (because let’s be real – cats can be messy), it hasn’t lost any of its plushness or warmth. A truly great find!
I'm in love with the cute paw print design, just perfect for our little pup.
Absolutely a must-have for any pet owner. Soft, durable, and easy to clean!
This blanket is such great quality. It's held up well even after multiple washes.
The softness of this product blew me away! I've never felt anything so plush before.
My cat adores this blanket - she kneads it all the time before settling down on it 💕
Bought one for my dog and he won't sleep without it now 😄
this is hands down the best blanket we've bought for our pets. they can't get enough of its softness!
impressive!
This pet blanket has been a hit in our house - both cats AND dogs are fighting over who gets to lay on it.
i was worried about washing but surprisingly it came out perfectly fine from the machine 👍
Perfect.
Pawsitively wonderful product! So snuggly that I wish they made these blankets in human sizes too...
My kitten can't resist this blanket - it's her new favorite spot! 🐱
Such an affordable luxury for our beloved pets.
Loving the paw print design, adds such a cute touch to our home decor.
Superb.
This is one purchase I don't regret. Amazing quality and oh-so-soft!
recommend
It’s lightweight yet so warm – perfect for those chilly nights.
ok
The fact that it's machine washable makes life so much easier.
👍