SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of chicqira.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of chicqira.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
this brush has been amazing for keeping my pet’s eyes clean and free of any debris. the bristles are soft enough that they don’t irritate their delicate skin, but they’re still effective at removing dirt and gunk from around the eyes. i love how small and easy to handle the brush is—it allows for really precise cleaning. my pet used to hate having their eyes cleaned, but with this brush, they don’t seem to mind at all. i’ve been using it daily, and it’s made a noticeable difference in how clean their eyes look. plus, it’s easy to wash after each use.
Like in the pictures. My Cat who likes brushing does not want to be brushed with it and only wants to bite it. The other Cat is fine with it.
this little brush has made a big difference in my pet’s grooming routine! the bristles are incredibly soft and gentle, so it doesn’t cause any irritation around their eyes. i love how easy it is to use, and it’s been super effective at keeping their eyes clean and free of any build-up. i use it daily, and my pet doesn’t seem to mind it at all, which is a relief. it’s compact, easy to clean, and works better than any other method i’ve tried for eye cleaning. i’m really happy with this product and would definitely recommend it.
this little brush is a lifesaver for my pet’s eye care. it’s gentle, doesn’t cause irritation, and really helps clean up around their eyes easily. highly recommend for regular grooming!
this product has been amazing for keeping my pet’s eyes clean. the bristles are incredibly soft, and it doesn’t irritate their sensitive skin at all. i’ve been using it every day, and it’s been really effective in keeping the eye area clean. it’s easy to handle and clean after each use, making it a hassle-free part of our grooming routine.
i’m really impressed with how well this brush works for my pet’s eyes. it’s gentle but effective, removing all the build-up around their eyes without causing any irritation. the bristles are soft, and the size is perfect for precision cleaning. my pet doesn’t fuss at all when i use it, and it’s become an essential part of our grooming routine. highly recommend for any pet owner!
Super good the brush is made of silicone and it is double bristle has its insurance and is good size will serve my pet a lot good .. I am satisfied and grateful for my purchase the shipment was accurate
Works great, gentle touch, and keeps the eye area spotless.
i’ve been using this brush for my pet’s eye cleaning, and i’m really impressed with the results. the bristles are soft and gentle, which is perfect for sensitive areas around the eyes. my pet doesn’t mind when i use it, and it’s much more effective than using a cloth or tissue. it easily removes any dirt or build-up, keeping their eyes clear and clean. i also appreciate that it’s easy to clean after each use, which makes it very practical for daily grooming. the brush is small and easy to handle, so i can be precise when cleaning around the eyes. i’ve noticed a big difference in how clean my pet’s eyes look since i started using this, and it’s become an essential part of our grooming routine. overall, it’s a great product for anyone looking to improve their pet’s eye care without causing irritation or discomfort.
Effective!
i’ve been using this brush for a few weeks now, and it’s been great for cleaning my pet’s eyes. the soft bristles are gentle on their skin, and it’s small enough to reach all the little areas around the eyes. it does a fantastic job of removing any gunk or debris without irritating my pet. really happy with this purchase!
decent for basic grooming, but not ideal for stubborn buildup. gentle, but wish it were a bit more effective.
Product arrived quickly. One of Knife two cats adore her, the other who does not like caresses it is a difficult plus, plus she has eye secretions, I will let me woman take care of it.
i’ve tried different methods, but this brush works wonders. it’s soft, easy to handle, and keeps my pet’s eyes looking clean and clear. definitely worth it for regular grooming routines.