SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of chicqira.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of chicqira.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
this towel has been an absolute lifesaver for bath time! it absorbs water so much better than a regular towel, and my pet dries off in half the time. the microfiber is incredibly soft and gentle on their fur, and it doesn’t get smelly like some other towels i’ve tried. it’s also super easy to clean—just throw it in the washing machine, and it’s good as new. the size is perfect, and it’s lightweight enough to use for everyday drying after walks or swims. overall, it’s a great addition to our routine, and i highly recommend it!
i love this towel! it’s really absorbent and dries my dog so much faster than a regular towel. the material is soft, and it washes up great after every use.
i can’t believe how absorbent this towel is. it dries my pet so much faster than anything else i’ve used. it’s soft, easy to clean, and doesn’t hold onto wet dog smell. the material is durable and dries quickly after use. i also love how lightweight it is, making it super convenient for drying off pets after a bath or swim.
this towel is fantastic! it absorbs so much water, and my pet dries off quickly. it’s soft, durable, and super easy to clean. highly recommend for anyone with a wet pet!
this towel has been a real game-changer for drying my pet! it’s incredibly absorbent, and i’ve noticed that it cuts drying time in half compared to regular towels. the microfiber material is super soft and gentle on their fur, which i love, and it feels much more comfortable for them. it’s also really easy to clean—i just toss it in the washing machine, and it comes out fresh and ready to use again. what’s even better is that it dries quickly, so it’s ready for the next bath or rainy walk. the size is perfect too—large enough to fully cover my pet but not too bulky to handle. another great feature is that it doesn’t retain that wet dog smell, which is always a bonus! overall, i’ve been really happy with this towel, and it’s become a must-have after every bath. i highly recommend it to anyone with a pet who needs an absorbent, easy-to-clean towel.
Great quality, dries fast, and doesn’t hold on to odors.
the towel is okay, but nothing special. it does the job, but i’ve seen better for the price.
this towel has been a game-changer for us! it’s super absorbent, and my pet dries off so much faster than with a regular towel. the microfiber is soft and gentle on their fur, and it’s easy to clean. it also dries quickly between uses, which is really convenient. i’d highly recommend this to anyone looking for a high-quality, absorbent pet towel!
Absorbent!
Super absorbent, lightweight, and perfect for after-bath drying sessions.
this towel has been such a great buy! it absorbs water like a sponge and makes drying my pet so much faster and easier. the microfiber is soft, which is gentle on their skin and fur, and it’s also really durable. even after several washes, it still works just as well as the first time. it’s lightweight, which makes it easy to carry around, and it doesn’t take up much space when stored. i’ve used it for both after baths and on rainy days, and it’s been fantastic in both cases. highly recommend this for any pet owner!
decent towel, but a bit smaller than i thought. absorbs well, but not as soft as expected.
great product! it’s lightweight but absorbs a ton of water. makes bath time so much easier. my pet dries quickly, and the towel doesn’t smell or get musty after use.
i love this towel! it’s incredibly absorbent and dries my pet off quickly without needing multiple towels like before. the material is soft but strong, and it doesn’t hold on to any unpleasant odors. cleaning it is a breeze, and it dries fast after each wash. it’s also the perfect size for my pet, and it’s lightweight enough to use regularly. overall, it’s been an essential part of our routine after baths and rainy days. it really does make drying off quicker and less stressful. definitely a must-have for any pet owner who wants a reliable, absorbent towel.
Fantastic
i’m so impressed with how well this towel works! drying my dog used to take forever with regular towels, but now it’s so much faster. the microfiber material absorbs an impressive amount of water, leaving my dog almost completely dry after just a few minutes. it’s also incredibly soft, so it’s gentle on their skin and fur. i love that it’s lightweight and easy to handle, and it folds up neatly for storage when not in use. cleaning it is simple—just toss it in the wash, and it’s ready for next time. it also dries quickly, so there’s no damp smell left behind. definitely recommend this towel to any pet owner!
it works fine, but i expected it to absorb more water. dries quickly, though, which is nice.
i’m so happy with this towel! it’s incredibly absorbent, making it perfect for drying my pet after baths. the microfiber material is soft on their fur and dries them off much faster than regular towels. it also doesn’t retain odors, which is great. it washes up nicely, and it’s compact enough to store easily. overall, it’s a great addition to our routine!
Dries my pet quickly, incredibly soft, and easy to wash.
this towel is amazing! it absorbs water so quickly, and my dog dries off in no time. the microfiber feels soft and gentle on their fur, and it’s much more efficient than a standard towel. i also love how easy it is to clean—just throw it in the washer, and it’s ready for the next use. highly recommend for pet owners!
this towel has been a lifesaver for drying my pet! it’s super absorbent, soft, and dries quickly. it’s also easy to clean, which is a big plus for me.