SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of chicqira.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of chicqira.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The soft PU leather and elegant design make it my go-to bag for every occasion. So versatile
This tote has exceeded all my expectations. The material is top-notch, and the structure is solid, keeping everything organized and in place. The detachable mini bag? Simply brilliant.
I'm thoroughly impressed with this tote bag. The luxurious PU leather and stylish design make it a pleasure to carry, while the spacious main compartment and additional pockets ensure everything stays organized. The detachable mini bag is a convenient feature for when I need to carry less. The adjustable shoulder strap makes it comfortable to wear for long periods. It's not just a bag; it's a versatile accessory that enhances any outfit.
This tote bag has revolutionized my daily carry. The PU leather is so soft and feels like luxury in my hands. The large compartment and interior pockets have space for everything, keeping me organized on the go. And the detachable mini bag? Absolute genius for when I need to downsize. The solid pattern and elegant design have received endless compliments. It's not just a bag; it's a fashion statement that's practical too. Love it!
The quality and functionality are amazing.
From the moment I first used this tote bag, I knew I had made the right choice. The soft, luxurious PU leather gives it a premium look and feel, while the solid pattern and hard structure ensure it always looks good, no matter how much I fill it. The large main compartment is a dream come true, easily accommodating all my daily essentials with room to spare. The interior zipper pocket and additional compartment are perfect for keeping my belongings organized and secure. The detachable mini bag is an ingenious addition, providing flexibility for those days when I need a lighter load. Additionally, the adjustable shoulder strap offers the comfort and convenience I need for all-day wear. This tote has become an indispensable part of my daily routine, combining elegance with functionality in a way that no other bag has.
I'm amazed by the functionality and style of this tote. The adjustable shoulder strap lets me customize it to my comfort level, and the solid structure means it always looks good, no matter how much I stuff inside. The striking colors turn heads, and the luxurious feel of the PU leather adds a touch of sophistication to any outfit. Plus, the detachable mini bag is perfect for those light-carry days. It's truly the best of both worlds.
Finally, a bag that understands my needs. Spacious, stylish, and with a mini bag for those minimal days. The adjustable strap is a bonus, making it comfy to wear in any situation.
The adjustable strap and roomy interior are perfect. Plus, it looks amazing.
A must-have! 🌈
This tote bag is a lifesaver. It fits all my essentials with ease, and the mini bag is perfect for when I want to travel light. The adjustable strap is so comfortable, I barely notice it's there.
I can't get enough of this bag! It's spacious, elegant, and the PU leather feels incredibly luxurious. The detachable mini bag is such a clever feature, making this tote a must-have
This handbag is a game-changer. The spacious main compartment fits everything I need, from a laptop to a makeup bag, without losing shape. The interior zipper pocket is perfect for securing valuables, and the detachable mini bag is an innovative addition that I use all the time. The adjustable strap makes it incredibly comfortable to wear, and the striking colors make it a versatile piece for any season. Highly recommend!
The best tote I've ever owned! The quality is unbeatable, and the design is both stylish and functional. The detachable mini bag and adjustable strap make it versatile for any occasion.