SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of chicqira.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of chicqira.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This bag adds a chic touch to any outfit! Owning several pieces from this brand, I appreciate how they elevate my look, offering that luxurious Prada feel. Paired with a lovely dress, black heels, and stylish sunglasses, it's a must-have!
The craftsmanship, with its fine finishes and attention to detail, is impressive.
Absolutely love it – the pictures do it justice, showing off its perfect quality. A definite must-buy.
I'm totally in love with it ❤️
The material of this bag is unbelievably smooth and soft, feeling luxurious without the hefty price tag. It's a beautiful bag for everyday use.
It's incredibly elegant! I love it so much!
This bag is adorable and of high quality. Although I wished it could fit at least a book, it's more suited for smaller items like glasses and wallets. It's stylish and perfect for aesthetic purposes but may not be ideal for those needing more space.
Appreciating the clean lines and refined design of this bag.
I've fallen for this bag and plan to collect every color. Its versatility, transitioning effortlessly from a shoulder bag to a crossbody, along with its sturdiness and sustainability, makes it irresistible.
The quality is outstanding!
The green version of this purse is stunning, with the leather feeling exceptionally nice. It elevates any outfit to a new level, garnering plenty of compliments.
I'm deeply fond of this purse for its capacity and quality. However, it's disappointing that it broke despite not being heavily used. Were it not for this issue, it would have easily earned a five-star rating.
It added the perfect touch to my outfit, proving to be super cute and classy.
Exceeded my expectations!
This handbag is gorgeous, boasting excellent quality. It's loved across all ages, and I receive numerous compliments. I'm definitely returning to this shop.
The adjustable strap allows for a comfortable fit for various body types, making it a beautiful and versatile accessory.
Despite typically preferring designer brands, this bag has impressed me greatly. Its design, robust hardware, and soft material reminiscent of calfskin have made it a favorite.
👍👍👍
The bag arrived exactly as depicted in the photos, in green, and without any marks or stains. It's perfect as a shoulder bag.
I'm delighted with it; it's beautiful, and the shipping was incredibly fast.
Ladies, this bag is the epitome of style and quality! The packaging was also very nice. It conveniently holds my phone, card wallet, and a few other small essentials. The adjustable strap and the inclusion of a dust bag are great features. I'm likely to buy another one soon!
I adore this bag and have received numerous compliments whenever I take it out. Just a note to be careful as it can easily get scratched.
This bag is a gem, offering ample space and effortlessly complements any ensemble.
Exceptionally cute and of superior quality. The design is adorable and the craftsmanship is outstanding. It’s become my go-to bag for any occasion!
The material and hue are stunning. This robust bag pairs well with any attire.