SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of chicqira.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of chicqira.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Receiving this purse has brought me numerous compliments; I absolutely adore it.
Cute
Highly recommend this for its remarkable quality.
The bag's quality feels premium, perfectly balancing size for practicality and style.
It's both stylish and chic.
The pink color is exactly what I wanted, providing just enough room for essentials like my phone, keys, and wallet, plus a little extra for glasses, lipstick, hand lotion, and air pods.
The bag's quality is impressive for its price, rivaling that of my high-end designer bags. I'm looking forward to adding more from this brand to my collection.
This was my first purchase from this brand, and the bag didn't just meet but exceeded my expectations with its style, quality, and capacity.
Adorable ❤️
I'm smitten with the pink shade and the overall quality of the bag; it looks and feels anything but inexpensive.
The bag lives up to its appearance, exuding chicness in every detail.
Beautiful
My granddaughter was thrilled with this bag as her Christmas present.
The elegance and perceived value of this bag far exceed its cost. It looks luxurious and classy, with every detail thoughtfully designed. The high-quality materials and craftsmanship give it a high-end feel that rivals pricier brands. Whether you're dressing up for a formal event or just adding a touch of elegance to your everyday look, this bag is the perfect accessory. It's proof that you don't have to spend a fortune to look stylish and sophisticated.
Although I expected a smaller size, the bag still impresses with great quality and a practical size. I'd recommend it.
Appreciate the design, though it's a bit on the small side for my taste.
LOVEEE
I'm really fond of this product! The quality and design are commendable, and it was packaged with care. The bag's size is perfect for everyday use.
Utterly charming! It accommodated all my essentials with ease.
This bag fulfilled my desires perfectly; it's absolutely adorable.
The unique and beautiful design has won my wife's heart. She adores it.
This bag has become a favorite of mine, ideal for everyday use but equally suitable for a classy date night. I'm impressed with the purse's structure and the quality of materials used.