SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of chicqira.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of chicqira.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wow, this jumpsuit is just incredible! 🐾 My furry friend has always been a bit of a water lover and I've struggled to find something that can keep him dry and warm during our rainy day adventures. But this waterproof suit does the trick! It's not only super practical but also stylish. The padding provides an extra layer of warmth which is perfect for those colder days. Plus, it's so easy to put on - no more wrestling with my dog trying to get him dressed. This product really understands what pet owners need in terms of comfort, functionality and style. 👍
What a lifesaver! This jumpsuit keeps my dog dry and warm during our morning walks in the park. It fits perfectly, and I appreciate its stylish design too!
This waterproof suit is an absolute gem. My fur baby stays cozy even on icy days, plus it's so easy to put on him. A must-have for all pet parents out there.
absolutely love this item for my pooch 😊 she used to shiver every time we went out in the rain or cold but now she seems much happier thanks to her new outfit! i'm particularly impressed by its waterproof quality as it keeps her completely dry even in heavy rain it fits perfectly too without restricting any movement plus the padded design adds an extra level of cosiness which we both appreciate i would definitely recommend this product if you want your fur baby to stay comfortable while looking cute at the same time!
Love love love this product! 😍 padding provides added warmth which is perfect for winter months, and the waterproof feature works like a charm.
We live in Seattle where rain is part of daily life. With this fantastic, my pooch can now enjoy his outdoor time without getting wet or cold. Highly recommend!
This jumpsuit was exactly what I needed for my canine companion! We live where winter weather can be harsh and unpredictable; freezing winds one day, snow flurries the next...you never know what Mother Nature will throw at us. Thankfully, this jumpsuit has proven itself against all elements thrown its way thus far: wind-resistant? Check ✔️ Rainproof? Double check ✔️✔️ And let’s not forget about how cozy he looks with that added padding—like he’s wrapped up in his own personal cloud ☁️ Extremely satisfied with my purchase.
I was skeptical at first but decided to give it a shot – best decision ever! The quality is top-notch; it keeps my dog snug as a bug in rainy weather.
This jumpsuit has been great for chilly nights when we take our pup out for her final walk of the day. She seems comfortable wearing it and doesn't mind putting it on - win-win situation!
No more shivering pup thanks to this wonderful piece of clothing! Waterproofing does what it promises while padded parts keep her warm in colder weather conditions.
i must say i wasn't sure when ordering whether my pup would take well to wearing clothes but boy was i wrong as soon as i slipped on his new gear he seemed instantly comfortable and didn't try to shake it off the waterproof feature works wonders too we've been caught in a few downpours but he's remained dry as a bone underneath 🐶 plus i love how soft and warm the padding is perfect for those chilly morning walks all in all this has been an excellent purchase that's exceeded my expectations!
The fit couldn’t be better—my furbaby looks adorable with no compromise on comfort or mobility. Plus, he gets compliments wherever we go!
Absolutely worth every penny spent! Keeps my buddy dry during those unexpected showers & also adds that extra layer of warmth needed during winters.
After trying many other options that didn’t work well enough or were uncomfortable for my little guy, I finally found this one—and boy am I glad I did! He’s happy...I’m happy…couldn't ask for more really! 🐶